Privacy Policy
This Privacy Policy describes how Maju Oil Sdn. Bhd. ("Maju Oil", "we", "our", or "us") collects, processes, uses, stores, discloses, and protects your personal data when you access or use our website, mobile applications, household used cooking oil collection services, digital wallet features, scheduling systems, and related services (collectively, the “Services”).
We are committed to complying with the Personal Data Protection Act 2010 (Malaysia) ("PDPA") and ensuring that your personal data is handled responsibly, transparently, and securely.
1. Scope of This Policy
This Policy applies to all users, including individuals who:
- Register for a Maju Oil account
- Schedule household used cooking oil collection
- Use our mobile application or website
- Participate in reward, wallet, or payout programs
- Interact with our customer support or service teams
2. Categories of Personal Data Collected
We may collect and process the following categories of personal data:
2.1 Identity and Contact Data
- Full name
- Mobile phone number
- Email address
- Account credentials and identifiers
2.2 Service and Transaction Data
- Pickup address and service location
- Collection schedules and preferences
- Volume/weight of used cooking oil collected
- Transaction history, rewards, wallet balances
- Payout or redemption records
2.3 Payment and Financial Data
- E-wallet identifiers or payment method details
- Bank or payout account references (where applicable)
- Transaction metadata required for processing
2.4 Technical and Device Data
- IP address and device identifiers
- Operating system and app version
- Usage logs, diagnostics, and performance data
2.5 Location Data
- GPS location (if enabled)
- Manually entered address information
2.6 Communications Data
- Customer support enquiries
- Feedback, survey responses, and communications
3. Purpose of Processing
Your personal data is processed for the following purposes:
- To register and manage your account
- To schedule, coordinate, and fulfil oil collection services
- To assign drivers and optimize logistics operations
- To process rewards, wallet credits, and payouts
- To provide notifications, reminders, and service updates
- To improve service performance, analytics, and user experience
- To detect, prevent, and investigate fraud or misuse
- To comply with legal, regulatory, and audit requirements
4. Legal Basis (PDPA Compliance)
We process your personal data based on:
- Your consent when registering or using our services
- Performance of contractual obligations
- Compliance with legal obligations
- Legitimate business interests (e.g., service improvement, fraud prevention)
5. Disclosure of Personal Data
Your data may be disclosed to:
- Collection drivers and logistics partners
- Payment processors and e-wallet providers
- Cloud infrastructure and IT service providers
- Professional advisors (legal, audit, compliance)
- Government authorities where required by law
We ensure that all third parties are contractually bound to maintain confidentiality and data protection standards.
6. Cross-Border Data Transfer
Your data may be transferred outside Malaysia where our service providers operate. We ensure adequate safeguards are in place to protect such data.
7. Data Security
We implement appropriate administrative, technical, and physical safeguards, including encryption, access controls, and secure infrastructure, to protect your personal data.
8. Data Retention
Personal data will be retained only as long as necessary for business, legal, accounting, or reporting requirements. When no longer required, data will be securely deleted or anonymised.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyse traffic, and improve our services. You may disable cookies through your browser settings.
10. Your Rights
Under applicable laws, you have the right to:
- Access your personal data
- Request correction or updates
- Withdraw consent (subject to limitations)
- Request deletion where applicable
11. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
12. Children’s Privacy
Our services are not directed at individuals under the age permitted by law. We do not knowingly collect data from minors without appropriate consent.
13. Policy Updates
We reserve the right to amend this Privacy Policy at any time. Changes will be published on this page with the updated effective date.
14. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:
Maju Oil Sdn. Bhd.
Email: [email protected]
Website: https://majuoil.com